Terms of Service
1. Parties and acceptance
These terms govern the use of Rumbo Connect (https://app.rumbocs.com) and the related messaging services provided by Eduardo Rodriguez Macias ("Rumbo CS"), Mexican tax ID (RFC) ROME8310139V8, registered address Calle Altavista Poniente 303, Int. 119-B, Col. Altavista Residencial, C.P. 45133, Zapopan, Jalisco, México, to the business that contracts the service (the "Customer"). The service is for businesses only. The person accepting these terms represents that they are authorized to bind the Customer.
2. The service
- Connecting the Customer's WhatsApp Business account to Meta's official platform through Embedded Signup.
- Sending and receiving messages and managing message templates.
- Optionally, the features of the WhatsSells platform operated by Rumbo CS.
3. Meta and WhatsApp terms
When connecting its account, the Customer accepts directly with Meta the terms presented during signup. In addition, the Customer must comply at all times with:
- WhatsApp Business Solution Terms
- WhatsApp Business Messaging Policy
- Meta Commerce Policies
- Meta Business Tools Terms
Meta may restrict, suspend or remove numbers or accounts at its own discretion. Rumbo CS does not control those decisions and cannot reverse them.
4. Customer obligations
- Obtain each person's prior opt-in before messaging them, and honor any opt-out request immediately.
- Keep an accurate business profile with the business's real name and contact details.
- Offer a clear path to reach a human when using automated replies.
- Not use the service for industries, products or content prohibited by Meta. See the Acceptable Use & Messaging Policy.
- Maintain its own privacy notice toward its end customers.
5. Fees
Rumbo CS's fees are agreed separately. Meta's message or conversation charges are separate and are billed by Meta to the payment method the Customer sets up in its own WhatsApp Business account.
6. Data
The Customer owns its content and its end customers' data. Rumbo CS processes it as a processor, only on the Customer's instructions and for its benefit, as described in the Privacy Policy.
7. Suspension and termination
Rumbo CS may suspend or terminate the service if the Customer breaches these terms or Meta's policies, or if Meta requires it. Where required by law or by Meta's terms, Rumbo CS will notify WhatsApp of suspected breaches. The Customer may terminate at any time by disconnecting its account and notifying us.
8. Exit and portability
On the Customer's request, Rumbo CS will help transfer its WhatsApp Business account and data to another provider within 30 days, and will then delete that data from its systems, except what the law requires it to keep.
9. Warranties and liability
The service is provided "as is". Message delivery depends on Meta and on telecommunications networks that Rumbo CS does not control. To the extent permitted by law, Rumbo CS's total liability is limited to the amounts paid by the Customer in the 3 months before the event giving rise to the claim. The Customer is responsible for the content it sends and will indemnify Rumbo CS against claims arising from that content or from a breach of these terms.
10. Intellectual property and confidentiality
Rumbo CS keeps all rights to its software. The Customer receives a non-exclusive, non-transferable licence to use it while the service is active. Each party will keep the other's non-public information confidential.
11. Governing law
These terms are governed by the laws of the United Mexican States. The parties submit to the competent courts of Zapopan, Jalisco, waiving any other venue. If versions in different languages differ, the Spanish version prevails.
12. Changes and contact
We will publish changes on this page with their date. Contact: eduardo@rumbocs.com.