Data Deletion Instructions
These instructions explain how to ask Rumbo CS to delete the data it holds about you or your business from using Rumbo Connect and the WhatsApp connection.
1. What gets deleted
- Your account and contact data.
- Access tokens and the connection to your WhatsApp Business account.
- The identifiers Meta gave us when you connected (business portfolio, WABA, phone number).
- Conversations, templates and logs linked to your account.
We only keep what Mexican law requires us to keep (for example, tax and billing records), for the legal period and for no other purpose.
2. Option A: remove access from Meta
- Open Meta Business Settings (business.facebook.com/settings).
- Go to Integrations → Connected apps (or Accounts → WhatsApp accounts → your account → Partners).
- Select Rumbo Connect and choose Remove.
From that moment the token stops working and we can no longer send or receive messages on your behalf. To also delete the data we have stored, please send the request in option B as well.
3. Option B: request by email (no login needed)
Write to privacidad@rumbocs.com with the subject "Data deletion request" and include:
- Your business name and the name of the person making the request.
- The WhatsApp Business phone number or the account ID (WABA ID).
- A way to verify the request comes from the account owner (for example, writing from the email registered on the account).
4. Timelines
- We confirm receipt within 5 business days, with a reference number.
- We delete the data within 30 calendar days after verifying the request, and confirm by email when done.
5. If you are an end customer of a business
If you received messages from a business that uses our service, that business is responsible for your data: please ask it for deletion. If you write to us, we will forward your request to the business. You can also block or report the business from WhatsApp.
6. Contact
privacidad@rumbocs.com · More details in the Privacy Policy.